FAQ’s
FAQ’s
Frequently Asked Questions
Please bring your Pet’s usual food, if on a special diet or one we don’t stock. Any medication they’re taking, and their up to date vaccination record card. You’re also welcome to pack a favourite blanket, toys and treats to help them settle in and feel at home, all clearly labelled using a permanent marker pen with their name(s) on.
We provide raised beds and plastic beds and also use vet-bedding.
Your pet must be up to date with their yearly vaccinations and a current up-to-date vaccination card shown on arrival. Any pets that have never been vaccinated or have had to have a re-start cannot board until 14 days after the course is complete.
We cannot accept any unvaccinated pets and you will be liable for the full cost of your pets stay.
Dogs – must be up-to-date with: Parvovirus, Distemper, Hepatitis, Parainfluenza and leptospirosis. Bordatella Brochiseptica (Kennel Cough – KC) – The KC or Bronchishield vaccine must be given at least 14 days prior to arrival.
Titre Testing – we can accept an up-to-date test, signed by your vet, in place of the DHP vaccine but your dog must have received vaccinations against Leptospirosis and Kennel Cough as detailed above.
Cats – must be up-to-date with:
Feline Enteritis, Feline Herpes and Feline Calcivirus.
Rabbits – must be up-to-date with:
Myxomatosis, Rabbit Haemorrhagic diseease (RHD / VHD) RHD1 RHD2
If you’re unsure whether your pet(s) is up to date, your vet can easily confirm.
Absolutely! We encourage visits so you can see where your pet will be staying and meet our team. Just give us a ring to arrange, our viewing times are between:
11.30am – 12.30pm or 2.30pm – 3.30pm
All dogs enjoy regular walks, playtime and plenty of cuddles throughout the day. We tailor exercise to suit their breed, age and energy levels, keeping tails wagging and paws happy. We offer 5 different secure exercise areas, which can be on or off lead.
We’re happy to provide high-quality food, but most owners prefer to bring their pet’s usual diet to keep their tummy settled and routine consistent. We will feed your pet as many times as you feed them at home, to keep them in the same routine.
We provide food and water bowls.
No problem at all – our trained team can safely administer oral or topical medication. We can also take epileptic and diabetic pets, please just ring to discuss their needs further. Please bring your pet’s prescription with the dosage instructions clearly marked and we will administer the medication according to the directions.
Medications are normally administered free of charge but any 12hrly medications may at times incur an additional charge.
You should also be aware that – like most insurance policies – existing medical conditions are not covered by the Hotel’s insurance.
Your pets wellbeing is our top priority. If a vet visit is ever needed, we’ll contact you straight away and take them to your nominated vet (or our trusted local practice if yours is too far afield).
We always take an emergency contact, so if we can’t get hold of you, we will then contact your emergency contact.
We are open all year round :) However reception is closed Christmas Day, Boxing Day & New Years Day. There is also a surcharge on Christmas Day, Boxing Day, New Years Eve and New Years Day.
All other bank holidays we are open 8.15am – midday
A minimum of a 20% (or one days charge if the 20% doesn’t cover that) non-refundable deposit is required for all new customers at the point of booking. This also applies to existing customers at peak times.
Please see our Pricing tab for peak time dates.
Fees must be paid in full for the time booked. Part days are charged as a full day. However, there will be no charge on the collection day if you collect your pet before 9.15am.
N.B Although we do have a minimum 2 day stay.
Prices – Are fully inclusive of V.A.T. and Insurance
Payment – Full payment on arrival or collection by credit/debit card or cash. We do not except cheque or American Express.